Overview
SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords.
https://simple-help.com/kb---security-vulnerabilities-01-2025 ; Additional CISA Mitigation Instructions: https://www.cisa.gov/news-events/cybersecurity-advisories/aa25-163a ; https://nvd.nist.gov/vuln/detail/CVE-2024-57727
Key Details
| Property | Value |
|---|---|
| CVE ID | CVE-2024-57727 |
| Vendor / Product | SimpleHelp — SimpleHelp |
| NVD Published | 2025-01-15 |
| NVD Last Modified | 2025-11-04 |
| CVSS 3.1 Score | 7.5 |
| CVSS 3.1 Vector | CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N |
| Severity | HIGH |
| CWE | CWE-22 |
| CISA KEV Added | 2025-02-13 |
| CISA KEV Deadline | 2025-03-06 |
| Known Ransomware Use | ⚠️ Yes |
CVSS 3.1 Breakdown
Attack Vector
Network
Attack Complexity
Low
Privileges Required
None
User Interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None
Required Action
CISA BOD 22-01 Deadline: 2025-03-06.
Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Timeline
| Date | Event |
|---|---|
| 2025-02-13 | Added to CISA Known Exploited Vulnerabilities catalog |
| 2025-03-06 | CISA BOD 22-01 remediation deadline |
References
| Resource | Type |
|---|---|
| NVD — CVE-2024-57727 | Vulnerability Database |
| CISA KEV Catalog Entry | US Government |